Privacy Policy

Last update: 02/25/2025

Welcome to Key User Training, your trusted partner for digital SAP training. Your privacy is important to us and we are committed to respecting your privacy. This privacy policy explains how we collect, use, share and protect your personal information when you use our website.

Collection of personal data

We collect various categories of personal data in order to provide you with the best possible services. The types of data we collect include :

  • Identification information Last name, first name, e-mail address, telephone number.
  • Professional information : position, company, business sector.
  • Connection data IP address, browser type, operating system, pages visited, duration of visit.
  • Location data approximate geographic location based on your IP address.
  • Payment information Credit card details or other payment information (when you make purchases on our site).

We collect this data in a number of ways, including :

  • Online forms when you fill in forms on our site (training registration, contact request, etc.).
  • Cookies and similar technologies Cookies: when you browse our site, we use cookies to enhance your user experience and collect information about your use of the site.
  • Direct interactions when you contact us by e-mail, telephone or any other means of communication.

This information enables us to better understand your needs and personalize our services accordingly.

Use of personal data

We use the personal data we collect for a variety of purposes, including :

  • Providing and improving our services Use your information to process your requests, manage your training registrations and improve the quality of our services.
  • Communication To send you important information about our services, such as updates, maintenance notifications, and responses to your requests.
  • Marketing To send you newsletters, special offers and information on new services, subject to your prior consent.
  • Analysis and research To analyze the use of our site to better understand user behavior and improve our services.
  • Security To ensure the security of our site and prevent fraud and other malicious activities.

Sharing personal data

We may share your personal data with third parties in the following circumstances:

  • Service providers Third-party service providers: We use third-party service providers to help us operate our site and provide our services (e.g. hosting, payment and analysis services). These service providers have access to your personal data only to perform these tasks on our behalf, and are required not to disclose or use it for any other purpose.
  • Legal obligations We may disclose your personal data if required to do so by law or in the good-faith belief that such action is necessary to comply with a legal obligation, protect our rights or those of third parties, or ensure the safety of our users.
  • Commercial transactions In the event of a merger, acquisition or sale of all or part of our assets, your personal data may be transferred to the acquiring entity as part of the transaction.

We will not sell, rent or exchange your personal data with third parties for marketing purposes without your explicit consent.

User rights

In accordance with the RGPD and Luxembourg law, you have several rights regarding your personal data:

  • Right of access You have the right to request access to the personal data we hold about you and to obtain information about how we use it.
  • Right of rectification You can request the correction of any inaccurate or incomplete personal data.
  • Right to erasure You have the right to request the deletion of your personal data in certain circumstances, for example if it is no longer required for the purposes for which it was collected.
  • Right to restrict processing You can request the restriction of the processing of your personal data in certain situations, for example if you dispute the accuracy of the data.
  • Right to data portability You have the right to receive your personal data in a structured, commonly used and machine-readable format, and to transmit them to another data controller.
  • Right to object You may object to the processing of your personal data for legitimate reasons, including profiling for direct marketing purposes.
  • Right to withdraw your consent If the processing of your personal data is based on your consent, you have the right to withdraw this consent at any time.

To exercise these rights, please contact us at info@keyusertraining.com. We will respond to your request as quickly as possible and in accordance with legal requirements.

Cookies and tracking technologies

We use cookies and other tracking technologies to enhance your experience on our site and to collect information about how you interact with our content. Cookies are small text files that are placed on your device when you visit our site.

  • Types of cookies used :
    • Essential cookies These cookies are necessary for the operation of the site and cannot be deactivated in our systems.
    • Performance cookies Cookies: These cookies enable us to measure and improve the performance of our site by collecting information on how visitors use the site.
    • Functionality cookies Cookies: These cookies help us to remember the choices you make (such as your username, language or location) and provide enhanced, more personalized functionality.
    • Targeting/advertising cookies Cookies: These cookies are used to display ads that are relevant to you and your interests. They may also be used to limit the number of times you see an ad and to measure the effectiveness of advertising campaigns.
  • Managing cookie preferences You can manage your cookie preferences via your browser settings. You can choose to block or delete certain cookies, but this may affect your user experience and some features of our site may not function properly.

Data security

We take the security of your personal data very seriously and implement appropriate technical and organizational measures to protect it against unauthorized access, disclosure, modification or destruction. Among the measures we have put in place are:

  • Data encryption We use encryption protocols to protect sensitive data transmitted on our site.
  • Access control Only authorized employees and service providers who need access to your personal data to carry out their work have access to it.
  • Monitoring and audits We carry out regular security audits and monitor our system for any suspicious activity.
  • Staff training Our employees are trained in the best practices of data security and privacy protection.

Despite our efforts to protect your personal data, no method of transmission over the Internet or electronic storage is completely secure. We cannot therefore guarantee absolute security, but we are committed to reacting quickly in the event of a data breach.

Data retention

We retain your personal data only for as long as is necessary for the purposes for which it was collected, in accordance with legal and regulatory requirements. The criteria we use to determine retention periods include:

  • Duration of the contractual relationship We keep your data for the duration of our contractual relationship and as long as necessary to provide our services.
  • Legal obligations We retain your personal data for as long as is necessary to comply with our legal obligations, such as tax and accounting requirements.
  • Litigation and investigations If we are involved in a dispute or investigation, we may retain your personal data until the matter has been fully resolved.

Once your personal data is no longer required, we securely delete or anonymize it.

Updates to the privacy policy

We reserve the right to update this privacy policy at any time to reflect changes in our data processing practices or to comply with new legal requirements. When we make significant changes to this policy, we will notify you by means of a prominent notice on our site or by any other appropriate means.

We encourage you to check this page regularly for updates. The date of the last update will be indicated at the top of this page.

Contact

If you have any questions, concerns or requests regarding this privacy policy or the way in which we handle your personal data, please do not hesitate to contact us :

  • E-mail address : info@keyusertraining.com
  • Postal address 51 Rue de StrasbourgL-2561Luxembourg (Lëtzebuerg)
  • Phone : 0032 498 154137

We undertake to respond to your requests as quickly as possible and to provide you with all the assistance you need to exercise your data protection rights.