Last update: 10/06/2024

Refund policy objective

Key User Training's refund policy is designed to ensure transparency and trust between our company and our customers. It aims to establish clear and fair rules concerning the conditions under which a refund can be requested and granted.

By implementing this policy, we aim to offer our customers a guarantee of satisfaction and quality for our training courses. It also protects our company's interests by defining precise criteria for reimbursement requests.

We firmly believe that a well-defined reimbursement policy helps to build a relationship of trust with our customers, by providing them with assurance when they need it. It reflects our commitment to service excellence and to ensuring the satisfaction of each and every one of our customers.

By understanding the purpose and rationale of our refund policy, our customers can rest assured that we are committed to providing a quality service and handling all refund requests fairly.

General repayment conditions 

The refund policy applies to Par delà-l'horizon training, offered by Key User Training. To be eligible for a refund, customers must meet the following conditions:

  1. Completion of the entire training program, including validation of all exercises and participation in all coaching sessions.
  2. Respect the guidelines and requirements specific to each training course, such as deadlines for submission of exercises and participation in live sessions.
  3. Apply for a refund within 15 days of completing the course.

Please note that failure to comply with the above conditions may result in rejection of the refund request. Key User Training reserves the right to refuse a refund if the above criteria are not met.

This refund policy is designed to ensure customer satisfaction while maintaining high quality standards for our training courses. If you have any questions or concerns about our refund policy, please do not hesitate to contact us at

Claim process 

The refund request process at Key User Training is simple and is done by e-mail. Here are the steps to follow to request a refund:

1. Send an e-mail request Customers wishing to request a refund should send an e-mail to In this e-mail, please include the following information:

  • Your reasons for repayment, explaining precisely why you chose this option.
  • Proof of your full participation in the training, including validation of exercises and participation in coaching sessions. You can attach screenshots, validation certificates, or any other relevant documents.

2. Processing your request Our team will review your claim as quickly as possible. We are committed to handling every claim fairly and transparently.

3. Notification of refund Once the request has been approved, you will receive a notification confirming the refund.

We encourage you to provide all the information and evidence necessary to facilitate the processing of your claim. We are committed to dealing with each claim in a professional manner and to ensuring a prompt and efficient response. Please note that all refund requests must be made within 15 days of the end of the tour.

Repayment terms 

At Key User Training, we are committed to processing refund requests as quickly as possible. We understand the importance of receiving a refund quickly, and we strive to meet our customers' expectations.

The standard refund period is 15 working days from receipt of the complete refund request. This allows us to carry out a thorough check of the information provided and to ensure that each request is processed fairly.

Please note that this timeframe may vary depending on various factors, such as the volume of claims in progress or internal processing procedures. However, we promise to do our best to meet this deadline and to keep you informed of the progress of your claim.

If you have any questions or concerns regarding the refund process, please do not hesitate to contact us at We will be happy to provide you with additional information and assist you throughout the refund process.


If you have any questions, concerns or would like to make a claim, our team is here to help. Here's how to get in touch:

  • E-mail address: For refund requests or additional information, please contact us at the following e-mail address: We will do our best to reply as soon as possible.
  • Website: You can also visit our website,, to find out more about our training courses, our refund policy and to access our online contact form.

We encourage you to contact us as soon as possible if you have any questions or concerns regarding our refund policy. Our team is here to help you and make sure you have a positive experience with Key User Training.