Last update: 10/06/2024
Refund policy objective
Key User Training's refund policy is designed to ensure transparency and trust between our company and our customers. It aims to establish clear and fair rules concerning the conditions under which a refund can be requested and granted.
By implementing this policy, we aim to offer our customers a guarantee of satisfaction and quality for our training courses. It also protects our company's interests by defining precise criteria for reimbursement requests.
We firmly believe that a well-defined reimbursement policy helps to build a relationship of trust with our customers, by providing them with assurance when they need it. It reflects our commitment to service excellence and to ensuring the satisfaction of each and every one of our customers.
By understanding the purpose and rationale of our refund policy, our customers can rest assured that we are committed to providing a quality service and handling all refund requests fairly.
General repayment conditions
Reimbursement policy applies to training Beyond the horizonoffered by Key User Training. To be eligible for a refund, customers must fill in the following form all the following conditions:
- Have completed the entire training courseincluding validation of all exercises and participation in all coaching sessions included in their formula.
- Respect the guidelines and the specific requirements of each training course, such as deadlines for exercise submission and participation in live sessions.
- Must not be older than 7 months after the date of purchase of the course.
- Request a refund within 15 days of completing the course training (including coaching).
💡 Please note:
- Any request for reimbursement that does not comply with the above conditions may be refused.
- Partial or total use of the coaching hours included in the training will be taken into account when assessing the reimbursement request.
- Key User Training reserves the right to refuse a refund if the criteria are not fully met.
This reimbursement policy is designed to guarantee customer satisfaction while maintaining high standards of seriousness, commitment and quality for our training courses.
If you have any questions or requests, please contact us at : info@keyusertraining.com
With regard to the right of withdrawal
In accordance with Directive 2011/83/EU on consumer rightsyou have a 14-day period from the date of purchase to exercise your right of withdrawal.
If you decide to withdraw within this period, simply inform us in writing at the following address: info@keyusertraining.com
Claim process
The refund request process at Key User Training is simple and is done by e-mail. Here are the steps to follow to request a refund:
1. Send an e-mail request Customers wishing to request a refund should send an e-mail to info@keyusertraining.com. In this e-mail, please include the following information:
- Your reasons for repayment, explaining precisely why you chose this option.
- Proof of your full participation in the training, including validation of exercises and participation in coaching sessions. You can attach screenshots, validation certificates, or any other relevant documents.
2. Processing your request Our team will review your claim as quickly as possible. We are committed to handling every claim fairly and transparently.
3. Notification of refund Once the request has been approved, you will receive a notification confirming the refund.
We encourage you to provide all the information and evidence necessary to facilitate the processing of your claim. We are committed to dealing with each claim in a professional manner and to ensuring a prompt and efficient response. Please note that all refund requests must be made within 15 days of the end of the tour.
Repayment terms
At Key User Training, we are committed to processing refund requests as quickly as possible. We understand the importance of receiving a refund quickly, and we strive to meet our customers' expectations.
The standard refund period is 15 working days from receipt of the complete refund request. This allows us to carry out a thorough check of the information provided and to ensure that each request is processed fairly.
Please note that this timeframe may vary depending on various factors, such as the volume of claims in progress or internal processing procedures. However, we promise to do our best to meet this deadline and to keep you informed of the progress of your claim.
If you have any questions or concerns regarding the refund process, please do not hesitate to contact us at info@keyusertraining.com. We will be happy to provide you with additional information and assist you throughout the refund process.
Contact
If you have any questions, concerns or would like to make a claim, our team is here to help. Here's how to get in touch:
- E-mail address: For refund requests or additional information, please contact us at the following e-mail address: info@keyusertraining.com. We will do our best to reply as soon as possible.
- Website: You can also visit our website, www.keyusertraining.com, to find out more about our training courses, our refund policy and to access our online contact form.
We encourage you to contact us as soon as possible if you have any questions or concerns regarding our refund policy. Our team is here to help you and make sure you have a positive experience with Key User Training.
