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These terms of sale (hereinafter the "Terms of Sale") govern all contractual relations between:
Key User Training Sàrl
Legal form: private limited liability company under Luxembourg law
Registered office: 51, Rue de Strasbourg, L-2561 Luxembourg
RCS Luxembourg: B267856
Share capital: 12 000 EUR
Intra-Community VAT number: LU34049065
Phone: +352 47 18 1
Email: info@keyusertraining.com
Hereinafter referred to as "Key User Training" or "the Seller".
And any natural or legal person, professional or consumer, purchasing a training program or support service offered on the keyusertraining.com website, hereinafter referred to as "the Client".
Site: the website accessible at keyusertraining.com.
Training program: any training product or service, micro-learning, learning path or support service offered for sale on the Site.
Consumer: any natural person acting for purposes that fall outside the scope of their commercial, industrial, craft or professional activity, within the meaning of Directive 2011/83/EU and the Luxembourg Consumer Code.
Professional: any natural or legal person acting within the scope of a commercial, industrial, craft or professional activity.
Personal account: the online interface, accessible with a username and password, allowing the Client to access the purchased Training programs.
The purpose of these Terms of Sale is to define the rights and obligations of the parties in connection with the sale, by Key User Training, of Training programs intended for Clients residing primarily in the European Union.
They apply to any order placed on the Site, to the exclusion of any other terms not expressly accepted in writing by Key User Training. Placing an order entails the Client's full and unreserved acceptance of these Terms of Sale.
Special terms may supplement these Terms of Sale for certain specific Training programs (for example, customized training programs or in-company support services). In the event of a conflict, the special terms prevail over these Terms of Sale for the Training program concerned.
Before confirming any order, the Client acknowledges having read these Terms of Sale and accepts them without reservation by checking the box provided for this purpose during the order process.
The applicable Terms of Sale are those in force on the date the order is confirmed.
Key User Training offers online Training programs focused mainly on the SAP ecosystem, its modules, its tools and the associated functional skills. These Training programs may take the form of:
The essential characteristics of each Training program (objectives, content, duration, prerequisites, access terms, price) are described on the corresponding sales page. The Client is invited to read them carefully before any purchase.
The Training programs are delivered in French, unless otherwise stated on the sales page. The materials may include references to third-party brands, in particular SAP, for educational purposes only.
The order is placed online, from the Site, according to the following steps:
The contract is definitively formed upon receipt of payment by Key User Training and the sending of the confirmation email. This email constitutes acknowledgment of receipt of the order and confirmation of the contract concluded at a distance.
The prices of the Training programs are indicated on the Site in euros (EUR). For consumer Clients, the displayed prices are inclusive of all taxes, including applicable Luxembourg VAT. For professional Clients, prices may be displayed exclusive of tax, in which case this is explicitly stated on the relevant page.
Key User Training reserves the right to modify its prices at any time. The applicable price is the one displayed when the order is confirmed.
Payment is made by bank card or by any other means offered on the Site, through a secure payment provider. No complete bank card data is retained by Key User Training.
Payment is due immediately upon ordering. The Training program is made accessible in the Client's Personal account after payment has actually been received.
For certain Training programs, payment in installments may be offered. The precise terms (number of installments, amount, debit dates) are then indicated on the sales page. In the event of a payment incident on an installment, access to the Training program may be suspended until the situation is resolved.
Key User Training is subject to VAT in Luxembourg.
EU consumer Clients: the applicable VAT is that of the consumer's member State of residence, in accordance with the rules governing electronic services (OSS scheme).
EU professional Clients outside Luxembourg: services are invoiced exclusive of tax, subject to the provision of a valid intra-Community VAT number. The Client is then liable for VAT in their own country under the reverse charge mechanism (Article 44 of Directive 2006/112/EC).
Luxembourg professional Clients: Luxembourg VAT applicable at the rate in force.
Clients outside the EU: services are invoiced exclusive of Luxembourg VAT. The Client is required to pay any applicable local taxes in their own country.
In accordance with Directive 2011/83/EU on consumer rights and its transposition into Luxembourg law, the consumer Client has a period of fourteen (14) calendar days from the conclusion of the contract to exercise their right of withdrawal, without having to give reasons for their decision and without penalty.
To exercise this right, the Client must notify their decision unambiguously, by email to info@keyusertraining.com, whether or not using the model form below.
Model withdrawal form
To the attention of Key User Training Sàrl, 51, Rue de Strasbourg, L-2561 Luxembourg, info@keyusertraining.com:
I hereby give you notice of my withdrawal from the contract for the Training program below:
Training program ordered: ......................................................
Order date: ......................................................
Client name: ......................................................
Client address: ......................................................
Date: ......................................................
Signature (if notification on paper): ......................................................
In the event of a validly exercised withdrawal, Key User Training refunds the Client all sums paid no later than fourteen (14) days after receipt of the notification, using the same means of payment as the one used for the order.
"Satisfied or refunded" guarantee within 14 days. Although the law (Article 16, point m, of Directive 2011/83/EU) allows an exception to the right of withdrawal for digital content whose performance has begun, Key User Training chooses not to apply it. The fourteen (14) day right of withdrawal applies to all of our Training programs, including after the Client has accessed them.
In practice, you can try any of our Training programs and be refunded in full if you notify us of your withdrawal within fourteen (14) days of your purchase, with no conditions and nothing to justify.
Access to the Training program is strictly personal and non-transferable. The Client undertakes to keep their login credentials confidential and not to share them.
The duration of access to each Training program is specified on the sales page. Unless otherwise stated, access to the content is granted with no time limit ("lifetime access"), that is, for as long as Key User Training operates the Training program concerned. Key User Training uses reasonable efforts to maintain this access over time; if a Training program is permanently discontinued, the Client is informed with reasonable notice.
In the event of a major and lasting technical interruption of the Site making access to the Training program impossible, Key User Training uses reasonable efforts to restore access or offer an equivalent alternative.
The Client undertakes to:
Any serious breach of these Terms of Sale, in particular the sharing of login credentials, the public distribution of the materials or their resale, may result in the immediate suspension of access, without prejudice to possible legal action and without refund.
All the content of the Training program (videos, written materials, working files, exercises, educational structure, trademarks) is protected under copyright law, trademark law and database law. This content remains the exclusive property of Key User Training.
The purchase of a Training program grants the Client a strictly personal and non-exclusive right of use, limited to the access duration indicated. No other right is transferred.
Key User Training is liable for any lack of conformity of the Training program with the conditions set out on the Site, as well as for hidden defects, under the conditions provided for by Luxembourg law and Directive (EU) 2019/770 on contracts for the supply of digital content and digital services.
In the event of a proven lack of conformity, the Client may request that the Training program be brought into conformity and, failing that, a price reduction or termination of the contract under the conditions provided for by law.
Key User Training undertakes to deliver the Training programs professionally and under a best-efforts obligation. It cannot guarantee a specific outcome (passing an exam, being hired, SAP certification, a quantified increase in skills), which depends largely on the Client's personal effort.
Key User Training cannot be held liable for indirect damages (loss of opportunity, loss of earnings, harm to reputation), for malfunctions attributable to the Client's hardware or internet connection, or for the consequences of improper use of the Training program.
Except as otherwise required by mandatory legal provisions, the total liability of Key User Training toward the Client is limited to the amount actually paid by the Client for the Training program concerned.
Neither party may be held liable for the non-performance of its obligations in the event of force majeure, as defined by Luxembourg law and the applicable case law. Force majeure events include, in particular, natural disasters, armed conflicts, decisions of public authorities, major network infrastructure failures, and pandemics resulting in restrictions imposed by the authorities.
The personal data collected in connection with the performance of the contract is processed in accordance with Regulation (EU) 2016/679 (GDPR) and the Luxembourg law of August 1, 2018 organizing the National Commission for Data Protection.
For more information on the processing activities, their purposes, the recipients and the rights of individuals, please refer to the privacy policy.
Any complaint relating to a Training program or an order must be sent to info@keyusertraining.com. Key User Training undertakes to provide a response within a reasonable time, except in exceptional circumstances.
In accordance with the applicable articles of the Luxembourg Consumer Code, the consumer Client may, in the event of a dispute not resolved amicably, resort free of charge to consumer mediation.
In Luxembourg, the consumer Client may in particular refer the matter to:
These Terms of Sale are governed by Luxembourg law.
In the event of a dispute, and failing an amicable resolution or resolution through mediation, the courts having jurisdiction over the registered office of Key User Training shall have jurisdiction, subject to the public policy rules applicable to consumer Clients allowing them to bring the matter before the courts of their place of residence.
Key User Training may amend these Terms of Sale at any time, in particular to take account of legal developments or changes to its offering. The Terms of Sale applicable to an order are those in force on the date that order is confirmed.
The applicable version can be viewed at any time on this page.