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Key User Training is committed to protecting your personal data. This policy informs you, in accordance with Regulation (EU) 2016/679 of April 27, 2016 (hereinafter the "GDPR") and the Luxembourg law of August 1, 2018 establishing the National Commission for Data Protection, of the conditions under which we collect and process your data.
The controller responsible for processing your personal data is:
Key User Training Sàrl
Private limited liability company under Luxembourg law
Registered office: 51, Rue de Strasbourg, L-2561 Luxembourg
RCS Luxembourg: B267856
EU VAT number: LU34049065
Phone: +352 47 18 1
Email: [email protected]
For any question regarding the processing of your data or the exercise of your rights, you can write to us at the email address above.
Depending on your interaction with Key User Training, we collect the following categories of data:
Mandatory data is indicated in our forms. Without it, we may be unable to process your request or perform the contract.
Your data is processed for the following purposes:
| Purpose | Legal basis |
|---|---|
| Managing your customer account and access to the Courses | Performance of the contract (Art. 6(1)(b) GDPR) |
| Processing orders, billing, and payment | Performance of the contract (Art. 6(1)(b) GDPR) |
| Retention of accounting records | Legal obligation (Art. 6(1)(c) GDPR) |
| Customer support and responding to requests | Performance of the contract or legitimate interest (Art. 6(1)(b) and 6(1)(f) GDPR) |
| Sending the newsletter and marketing communications | Consent (Art. 6(1)(a) GDPR), which may be withdrawn at any time |
| Audience measurement and improvement of the Site | Legitimate interest (Art. 6(1)(f) GDPR), or consent for non-exempt tools |
| Site security, fraud prevention | Legitimate interest (Art. 6(1)(f) GDPR) |
| Compliance with legal obligations (responding to authorities, combating fraud) | Legal obligation (Art. 6(1)(c) GDPR) |
Your data is intended for the authorized staff of Key User Training and, where necessary, for processors strictly governed by contracts compliant with Article 28 of the GDPR. These processors act only on the instructions of Key User Training and solely for the purposes described.
The main categories of processors are:
Your data is neither sold nor rented to third parties for commercial purposes.
Some of our processors may process data from countries located outside the European Economic Area, in particular the United States for Stripe, Google, and Anthropic, and to a limited extent for Microsoft (Microsoft 365 support and security).
These transfers are governed by:
You can contact us to obtain a copy of the applicable safeguards.
Data is retained for the period necessary for the purposes for which it was collected, in particular:
At the end of the periods indicated, the data is deleted or anonymized.
In accordance with the GDPR, you have the following rights over your personal data:
To exercise your rights, you can write to us at:
Postal address: Key User Training Sàrl, 51, Rue de Strasbourg, L-2561 Luxembourg.
For security reasons, we may ask you for proof of identity in order to verify that the request actually comes from you. We undertake to respond within one (1) month of receiving your request, extended by two (2) months in the event of a complex request or a high number of requests.
If, after contacting us, you believe that your rights are not being respected, you can file a complaint with the National Commission for Data Protection (CNPD), the competent supervisory authority in Luxembourg:
National Commission for Data Protection (CNPD)
15, Boulevard du Jazz, L-4370 Belvaux, Luxembourg
Website: www.cnpd.lu
You can also refer the matter to the data protection authority of your place of residence, place of work, or the place where the alleged breach occurred.
Key User Training implements appropriate technical and organizational measures to ensure a level of security suited to the risks: encryption of communications (HTTPS), strict access management, regular backups, passwords stored in hashed form, awareness training for staff, and selection of processors offering sufficient guarantees.
No system is entirely secure. In the event of a data breach likely to result in a high risk to your rights and freedoms, you will be informed in accordance with Article 34 of the GDPR.
If you use the SAP Consultant Functional Know-How Diagnostic or any other similar diagnostic tool offered by Key User Training, your answers are processed under the following framework:
You can at any time request the complete deletion of your report and associated data by writing to [email protected] with the subject line "Diagnostic deletion" and the email address used for sign-up.
We sometimes write, one message at a time, to professionals whose role relates to our services: for example, to the SAP project manager of a company preparing its move to S/4HANA.
Data. Last name, first name, job title, company, business email address, and the history of our exchanges. Never any sensitive data or personal email address.
Sources. Your company's website and press releases; the lead generation service of Odoo SA; your public professional profile. An address may also be inferred from the usual format of your company's email addresses. Our first message tells you where your address came from.
Why, and on what basis. To offer you a conversation on a topic related to your role. Legal basis: our legitimate interest in making our services known to the companies concerned (Art. 6(1)(f) GDPR). Our assessment of this interest is sent to you on request.
Documents written for a company. They cover only the company and its project, based on cited public sources. The page that presents them uses no cookies and no audience analytics. We do not track whether our messages are opened.
Who has access. Michael Antoine, Pierre Balbinot, and our technical providers, who act on our instructions: Odoo SA (lead tracking, Belgium), Microsoft (email), Hostinger (website), Anthropic (writing assistance tool, United States). Transfers outside the European Union are governed as described in section 6. We neither sell nor lend this data.
How long. If you do not reply: no more than 12 months after our first message. If we exchange messages: 3 years after your last message. If you ask us to stop, we keep only your address on an opt-out list, for 3 years, so that we do not write to you again.
Your rights. You can object at any time, without giving a reason: reply "stop", or write to [email protected]. You can also ask for access to your data, its precise source, its correction, or its deletion. We reply within one month. You can file a complaint with the CNPD (Luxembourg) or with the authority in your country.
People in Switzerland. This processing also complies with the Swiss Federal Act on Data Protection. You can contact the Federal Data Protection and Information Commissioner (FDPIC).
The Site uses cookies and trackers. To find out the list, their purpose, and how to manage your consent, see the cookie policy.
The Courses offered on the Site are intended for an adult audience, in a professional or career change context. We do not knowingly collect data concerning persons under the age of 16. If you believe that such collection has taken place, please report it to us at [email protected]: the data in question will be deleted without delay.
This policy may be updated to reflect technical, legal, or product changes. The applicable version is the one published on this page on the date you consult it. In the event of a substantial change, you will be informed by an appropriate means (a banner on the Site, an email to account holders).